Internet fault since 1 week, almost every day! pls EN support

[Fionko]

Hi,

I have Internet fault daily since one week (26th of April), 8 (!) Ticekts has been created and 6 closed, yet I don't know when the next time Internet will fall again. I'd really appreciate if you could let me when I can expect cnnection stabilized finally? And of course, I expect compensation from Vodafone, since it's not completing contract terms by faulitng proividing Internet due to which I already had money losses. 

Address: L***, 22767

Edit: address edited. Lars

[Fionko]

Hi,

for now it's working.

howerer, I've received my bill for June, it's a full amount, though you've mentioned that the discount will be applied again due to continuous failure could you please check?

thanks 

[Martin59]

Hello Fionko,

I have just sent you another credit note for 50% of the monthly fee. This will be taken into account with the next invoice run.

Many greetings, Martin

[Fionko]

Ok, many thanks! 

[FabiMaga]

Same from my side, how to request to get it fixed? as the step by step suggested by the robot never works? Help please!