Box keeps rebooting

[redF0ox]

Hello, 

I have a situation since yesterday evening (04.10.2020)  my box keeps rebooting randomly (every 2, 5, 20 min...), I tried to reboot manually the box but nothing work, it's not stable at all. I don't know what to do. Can you help me, I'm working from home, it's a huge problem for me. 
best regards

[redF0ox]

Hi Martin, 

Thank you, I'll ask my landlord to check this out, I hope he can get the information. 

However, I don't know if you did something to my line or "Wallace" but I had no reboot since 48h, I don't know what changed.

Now I have huge drops which I can understand when there are too much traffic but not of that amplitude (from 200 Mbps to 2 Mpbs).

Regards

Romain

[Martin59]

Hello redF0ox, 

we have not yet done anything to your connection. 

That's what the technician is for. 

The disturbance is still present, only not so rigid, so that 

the speed fluctuates very strongly, but the connection

is no longer broken.  

Best regards, Martin

[redF0ox]

Hi Martin, 

The disturbance is still present, only not so rigid, so that 
the speed fluctuates very strongly, but the connection
is no longer broken.  

Yes, that's pretty much what's happening now. I reached my landlord (service management for the residence) but he asked me if you checked if my modem was broken or not before sending someone to check the house amplifier. I insisted, I'll let you know about his reply... I'm just wondering if the technician will know what to look !

[redF0ox]

Hi Martin, 

I got a reply and he asked me to schedule an appointment with you Vodafone et letting him know in order to grant access to the technician (see attached), 

Can you help me to schedule this appointment ?

Regards

Romain

[Claudia]

Hello redF0ox,

a defective modem wouldn't cause a bad signal. I made the task for the technician who will call you to make the appointment. After you agreed on a time slot you can inform your landlord.

Kind regards,

Claudia

[redF0ox]

Hi Claudia, 

Thank you for the reply, I chose a time slot (20.10 between 14:00 16:59), I'll inform my landlord representative to grant access. 

Will the technician be aware of my issue ? or would I need to explain to him the problem ? 

Best regards

Romain

[Martin59]

Hi redF0ox,

we have already informed the technician about the error pattern So you do not have to explain it to him again.

Many greetings, Martin

[redF0ox]

Hi Martin, 

Can you tell me if the technician came at my residence yesterday (appointment between 2 and 5 pm) because nobody rang at my door. I guess the technician knew what to do and went directly to the amplifier but I'm wondering.

Best regards 

[Martin59]

Hello redF0ox,

is your name also on the bell? The technician could not find your name on the address.

Best regards, Martin

[redF0ox]

Hello Martin, 

You can find my name on the intercom ("Bruneau") of course and also at the lobby of the residence on my letter box. There are 2  entrance at the residence (it's an angle between Spreestr 5/Fließstraße 13). The intercom with my name is at Spreestr 5, 12439 Berlin. The technician could have contacted me !! Can he reschedule ? 
Best regards 

Romain