Box keeps rebooting

[redF0ox]

Hello, 

I have a situation since yesterday evening (04.10.2020)  my box keeps rebooting randomly (every 2, 5, 20 min...), I tried to reboot manually the box but nothing work, it's not stable at all. I don't know what to do. Can you help me, I'm working from home, it's a huge problem for me. 
best regards

[Martin59]

Hi redF0ox,

I have just informed the technician again, because he seems to have looked at Fließstrasse 13.

Best regards, Martin

[redF0ox]

Thank you so much Martin,

I hope the technician can reschedule !

Is it possible to correct the address of my profile Vodafone ? I tried 2 years ago but I was told it's impossible...

best regards 

Romain

[Martin59]

Hi redF0ox,

then please send me again, for comparison, your correct address by PN  .

Then we will surely get this done.

Best regards, Martin

[redF0ox]

Hi Martin, 

It is sent, thank you for your support. 

Regards

Romain

[Claudia]

Hello redF0ox,

just to make sure, you do live in the S***straße and not in the F***straße, right?

Kind regards,

Claudia

[redF0ox]

Hallo Claudia, 

Exactly, the right address is S***straße 5.

thank you
Best regards 

[Claudia]

Hello redF0ox,

alright, we changed the address.

Kind regards,

Claudia

[redF0ox]

Hi Claudia, 

Thank you for changing the address. 

Furthermore I saw my invoice of November and you charge me of 96.99 euros for

" Service fee for end device settings and / or error analysis"

The technician did nothing at my place, he did not even call me !!! you charge more for a service I pay every month but doesn't work properly, you are accountable for that not me, it's not fair at all. Can you ajust my invoice fairly? 

Regards

Romain

[Claudia]

Hello redF0ox,

the service fee was charged because the technician couldn't find your name at the address you sent us, as Martin told you on October 22nd.

Kind regards,

Claudia