No internet connection with new Vodafone Cable Router

[memory31]

Dear Vodafone Team,

I recently switched from a Vodafone DSL contract to a Vodafone Cable contract. The termination of the previous contract and the delivery of the new router went smoothly.

However, I am unable to get an internet connection after setting up the router myself. I have tried connecting it to a different socket in my apartment, but the issue persists. The "Power/Cable" light on the router keeps flashing, and the router admin panel indicates "Internet not connected."

Unfortunately, I cannot pass through the hotline due to a language barrier. Therefore, I would like to request an appointment for a technician visit for troubleshooting and to setup the installation properly.

Thank you for your time and assistance.

Sincerely,

Meng

Kunden-Nr. XXX
 

Address: XXX, Schwetzingen


Edit: Aus Datenschutzgründen Kundennummer und Straße entfernt.

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via WhatsApp 

Best regards Kurt

[Y4sin]

It seems something is wrong with your cable connection port. 

Do you have several connection ports in your place or only one? 

[memory31]

Thanks, I will give it a try.

[memory31]

I have two connection port in my apartment, I get same output from both of them.

[Y4sin]

So both of them having the same issue? 

Then something could be wrong with the mainbox, usually in the basement or the roof level.  

But only an authorized technican can open and check it.