DSL Slow Speed Problem (ENG)

[rafalski102]

Hello.

I live in Germany in Schwabisch Hall. I bought Red Internet & Telefon 100 DSL Package, and I have big problems with DSL Connection. It is very slow, i'm getting 20-50kb/s in download (sometimes i have 2 MB/s for couple of seconds). At the first days of internet all seems to work fine - i was getting 7-10 MB/s and have high ping but that wasn't for me such a big problem. After a week, the internet was getting slower and slower, i was trying to reset router etc. And I'm stuck at horrible 20kb/s with 20 euro to pay for 100 MBit/s internet. Please answer asap.

Dear Rafal

[Jens-K]

Hi rafalksi102,

welcome to the Vodafone Community!

Here you can check your bandwidth: http://www.speedcheck.vodafone.de

While doing the speedchecks use a connection via LAN cable and connect your device directly to the modem.

Do not use WIFI and make sure that there are no streams or downloads running.

Do at least 3 speedchecks during different daytimes and post the results here. Thank you.

Regards,

Jens

[rafalski102]

Hi again,

I've done what you want, and i'm getting pretty interesting results, i've got for 2 days a internet with 5MBit/s download and 30MBit/s upload. Especially this evening on 9:30 pm download speed 95MBit/s for 9 MINUTES. What are you thinking about?

[Jens-K]

Hi rafalski102,

this doesn't look like an overload to me.

Please have a look into your modem log if you can see several reconnects or timeouts.

Check all cables and the phone socket for obvious damages.

Also do a modem reset and activate it using your Modem-Installations-Code.

Regards,

Jens

[rafalski102]

I've checked all cables, checked if maybe ethernet cable is bad but this didn't affect to the result. I did factory reset (again with activation) after second internet speed test and as you see that didn't help me.

Thanks Rafalski102

Ps: check the logs

[Jens-K]

Hi rafalski102,

send me a private message. Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, your customer number and your mobile phone number.

Regards,

Jens