Bandwidth very low

[JoaoRodrigues]

I have several times per day my connection going down on my router. WIFI seems ok, because I have normally over 60/70 Mgb, but on cable, it is crashing down to 10/15Mgb, and sometimes the router is loosing all signal. I need to restart it, and then it goes again on low speed...

What can I do?

Vodafone Support was not able to give me technical support in English...

Thanks 

Joao

EDIT: @JoaoRodrigues moves to cable board

[Wallace]

Hi JoaoRodrigues,

The connection only breaks down via LAN cable? Have you already tested another cable?

Regards

Wallace

[JoaoRodrigues]

Hello Wallace

I did already tested with different cable, and as info as well, this is more visible after 19h00.

During the day I get above 50Mg, altough is still far away from the 100, but after 19h00 it drops down to 10, or lower.

I am sending a picture of some measurements I took.

LAN Cable on my TV

It might help

[Jens]

Hello Joao,

when does the cablerouter lose the signal? And can you test the speed with a pc or laptop?

Regards

Jens

[JoaoRodrigues]

Hello

It is not regular. I was just arriving home, and it was going down, like making reset. This happens a few times per day, like the connection would all go down.

I already tested with my PC, and the behavior is variable. Sometimes over 50mg, sometimes below 10.

Thanks

Joao

[JoaoRodrigues]

I did not get any feedback about my problem.

How can I get some help, please?

The contractual conditions are not applying at all, and I have several breaks on the connection every day.

I need one solution, and technical support line is not able to help me in English.

thanks

Joao

[Wallace]

Hi Joao,

I'd like to check the line. Send me your customer data (name, address, customer number) in a private message and then let me know here that you have transmitted the data.

Regards

Wallace

[JoaoRodrigues]

Just replied privatelly as requested

Thanks

Joao

[ERFD]

Hello, Joao Rodrigues,

it looks like a glitch on the way back. Does the signal always break in at 7pm?

Greeting Fred

[JoaoRodrigues]

Morning

Yes, it is starting from 19h00-19h30 and it stays "low" until around 22h30.

Thanks

Joao