Super WLAN Amplifier

[Super_WLAN]

Hello,

I have been having issues with my super WLAN amplifier since the past 7-8 months. It worked perfectly well paired via the WPS button to the Vodafone station for the first 17-18 months of my contract, and then I started randomly having issues with it. Each time the amplifier is connected (with the solid green light on), the internet speed dies down to either snail speed or the internet stops working entirely. Once I unplug the amplifier, the internet works perfectly well. I’ve tried multiple times to reset the amplifier. Vodafone recently sent across a new replacement amplifier and still the problem is persisting. Not sure what to do anymore. My apartment is just 45 square metres and the reason I opted to get this additional amplifier since the very beginning was so I didn’t have to deal with weak signals when working from the other room. Any ideas? Appreciate any tips. Seriously considering switching internet providers. 

[Genwyn]

Hey there!
We are here to help, please contact us directly via WhatsApp https://vod.af/VodafoneWhatsAppHilfe
and well be there for you as fast as we can.
LG Genwyn
 

[Super_WLAN]

Hello!

I tried reaching out via WhatsApp earlier today and after sharing all my details, the chatbot told me “Ich leite Dich nun an unser Service-Team weiter. Es kann sein, dass Du warten musst. Bitte hab etwas Geduld.” at 16.42 but then I never received any message or call or anything from the Service Team. 

[R4mona]

Good morning @Super_WLAN,

Thanks so much for reaching out and letting us know. 👍

We totally understand how frustrating it is to wait without hearing back after being told you'd be forwarded to our service team. 🙏 Just to clarify: our WhatsApp support works asynchronously, which means responses might not come immediately—especially during busy times. But rest assured, we haven’t forgotten you! Our team will get back to you as soon as possible.

Thanks again for your patience—we really appreciate it. 💬 Let me know if you'd like help with anything else in the meantime!

Kind regards
R4mona