Bandwidth very low

[JoaoRodrigues]

I have several times per day my connection going down on my router. WIFI seems ok, because I have normally over 60/70 Mgb, but on cable, it is crashing down to 10/15Mgb, and sometimes the router is loosing all signal. I need to restart it, and then it goes again on low speed...

What can I do?

Vodafone Support was not able to give me technical support in English...

Thanks 

Joao

EDIT: @JoaoRodrigues moves to cable board

[Jens]

Hello Joao,

we've checked the bandwidth and there is all fine. Did you use a wifi connection in this time?

Regards

Jens

[JoaoRodrigues]

Dear Jens,

In fact,from last Friday on, the issue is not appearing anymore.

I was waiting a little bit longer to confirm.

For now it seems it was corrected by the technician intervention.

Maybe you can close the ticket and I will open a new one in case this comes again.

Thanks for the support

Joao

[ERFD · Accepted solution]

Hello, Joao Rodrigues,

there is no further order open. With the last order of 11.08.2018 a component in the house was replaced.

Can we finish your contribution with your feedback?

Greeting Fred