Hello everyone, sorry my German is very limited so I will have to explain the issue in English.
I have been having problems with the onboarding of my DSL connection after I moved into a new address and wonder if anyone has experienced something similar or has some tips to offer.
I was already a happy Vodafone Kabel customer, however I had to give up the cable contract since the building I moved into only has access to DSL. After the move, when the Telekom technician arrived to install the DSL connection on behalf of Vodafone, he discovered that there was no signal going from my apartment to the central connection box in the garage/cellar. To explain the setup as best as I can, there is a small box in the apartment which houses the connection to the garage as well as the connection to each socket inside the apartment. The technician could find a signal from the modem to this small box, but no signal from this small box to the garage. He then explained to me that he set everything up for my connection to become online as soon as the issue with the wiring between the apartment and the garage is fixed, and that he talked to the Hausmeister and told him to call an electrician to investigate since the ISP is not responsible for the wiring of the building.
Unfortunately, when I asked the Hausmeister for an update the next day, he told me that he does not think there is a problem with the wiring since no one else in the building has any issues and that other residents have recently had their DSL connections installed without any issue. He believes the technician may have overlooked something and recommended that I contact Vodafone again and ask them to take another look.
I talked to the previous resident of the apartment and he told me that he was able to connect to the internet without issue, however he was using a different provider. I then asked the Hausmeister if there was a separate connection box for the other ISP and he said yes. However, when I asked him follow-up questions about whether or not the apartment could still be connected to the wrong box, he said he did not know. Granted, there is a bit of a language barrier between the Hausmeister and I so it is possible that I may have misunderstood what he said.
Now, I am beginning to suspect that the apartment is in fact connected to the wrong ISP box. I have done some Googling and from what I've gathered such cases can indeed happen. The fact that the building is relatively new and the previous resident did not have any issues makes me think that the wiring is probably fine. I have already opened a ticket with Vodafone to investigate the issue, however it has not changed its status in days and I suspect it will be weeks before someone can come over and look. Since I work from home and the mobile reception in my area is quite poor, I am in dire need of a quick solution.
Has anyone experienced something similar? Any help would be much appreciated, thank you.
