Cabelrouter issue

[arogozin]

Hello, sorry for English, my German still at A1 level so i will describe my problem in English, thanks for understanding.

My cable router (CGA4233DE) reboot itself randomly and frequently, 3-10 times a week (i can check only at day time) and i can use internet from 10 to 15 minutes, sometimes i need to turn it off for some time and only after that its start booting properly.

Because Vodafone hotline bot only works in German i can reach any English speaking support.

What would be great if someone from Vodafone contact my by phone or email in English and arrange router replacement

BTW, after i got my new tariff i can get my internet speed because this router dont support wifi6, so please send me a router which dont reboot (i starting to hate Vodafone because i lost my AWS test which cost me 150$ and i always loose connections on online meetings) and supports wifi6.

Thank you and have a gret day 

My contract number is 

***

Edit: Customer number removed

[Wallace]

Hi arogozin,

welcome to our community.

I'll be happy to take a look at your connection. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

[arogozin]

Hello @Wallace 

Please check your postbox.

Ill be happy if you answer ,y be e-mail because i can't see notification on this forum.

[Wallace]

Hi arogozin,

there is a very strong skew in the levels on the upstreams. I would like to get a technician to look at it on site. If that's ok with you, I still need a mobile number so we can make an appointment.

Is the house system accessible?

Please note the information on the service charge. If the cause lies within our area of responsibility, the service is free of charge for you.

Regarding COVID-19: Are you or someone in your household in quarantine?

Regards

Wallace

[arogozin]

@Wallace 

Hello Wallace, I send you all information that you asked in private message last week and still dont have any answer.

And problem still exist.

[arogozin]

And again I send you all info in private message.

System is reachable, and I won't pay for anything because its obvious that this problem on operator side. 

If you think that situation is normal then we should cancel contract because for me its not ok to lose connectivity at home office during working hours. 

[Wallace]

Hi,

the technician will get back to you soon and make an appointment.

Regards

Wallace

[arogozin]

Hello again @Wallace !

Today Technical was at my place ant told the same thing that i describe in this post.

He said that cable connection is perfect and problem with router, and Vodafone should exchange it for new one.

[Wallace]

Hey,

he might as well have changed the router. I have now given the open ticket from today to logistics.

By the way, the skew is still there.

Regards

Wallace

[arogozin]

Hi @Wallace 

I got a new router but still have problem

on phone, Vodafone promise that i gonna receive wifi6 router

but i got old wifi5 model...

Please change old wifi5 router to new wifi6 router as you promise...