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am 28.03.2022 13:27 - zuletzt bearbeitet am 28.03.2022 13:31 von Anett
Hello, sorry for English, my German still at A1 level so i will describe my problem in English, thanks for understanding.
My cable router (CGA4233DE) reboot itself randomly and frequently, 3-10 times a week (i can check only at day time) and i can use internet from 10 to 15 minutes, sometimes i need to turn it off for some time and only after that its start booting properly.
Because Vodafone hotline bot only works in German i can reach any English speaking support.
What would be great if someone from Vodafone contact my by phone or email in English and arrange router replacement
BTW, after i got my new tariff i can get my internet speed because this router dont support wifi6, so please send me a router which dont reboot (i starting to hate Vodafone because i lost my AWS test which cost me 150$ and i always loose connections on online meetings) and supports wifi6.
Thank you and have a gret day
My contract number is
am 25.04.2022 07:54
Hello arogozin,
unfortunately we cannot replace the WiFi 5 router with the WiFi 6 one :/. I'm sorry the colleague promised you that. Did you replace the coaxial cable and the power cable? When was the last time the router rebooted itself?
Kind regards,
Claudia