Cabelrouter issue
arogozin
Netzwerkforscher
Netzwerkforscher

Hello, sorry for English, my German still at A1 level so i will describe my problem in English, thanks for understanding.

My cable router (CGA4233DE) reboot itself randomly and frequently, 3-10 times a week (i can check only at day time) and i can use internet from 10 to 15 minutes, sometimes i need to turn it off for some time and only after that its start booting properly.

Because Vodafone hotline bot only works in German i can reach any English speaking support.

What would be great if someone from Vodafone contact my by phone or email in English and arrange router replacement

BTW, after i got my new tariff i can get my internet speed because this router dont support wifi6, so please send me a router which dont reboot (i starting to hate Vodafone because i lost my AWS test which cost me 150$ and i always loose connections on online meetings) and supports wifi6.

Thank you and have a gret day 

My contract number is 

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Edit: Customer number removed

 

 

10 Antworten 10
Claudia
Moderator:in
Moderator:in

Hello arogozin,

 

unfortunately we cannot replace the WiFi 5 router with the WiFi 6 one :/. I'm sorry the colleague promised you that. Did you replace the coaxial cable and the power cable? When was the last time the router rebooted itself?

 

Kind regards,
Claudia

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