No Cable WiFi Connection

[panosfplt]

Since November 12 when a technician came to my apartment to install the cable internet's cabling I have no internet connection.

In fact, since I signed my contract with your company at 11 of October, I have been able to use the internet for just a few hours and was just the day your technicians came at my apartment.

I have tried via local Vodafone store to fix the problem, but the only think I manage was to arrange a telephone appointment with your technician for 24 December. When they called me, I asked them to speak in English and they hung up the phone!!!

After many visits to my local store, they found out that my line has never been activated and they informed that this was going to happen immediately...

So far the problem hasn't been fixed and for my that is unacceptable for a big firm like Vodafone

Moreover I am finding your behavior unprofessional as i can not communicate with anyone in english.

Following the aforementioned I am expecting:

     A. immediate activation of my line and/ or repair of the fault

     B. not to be charged for your services until the fault restoration

[Stephan]

Hi panosfplt,

unfortunately that doesn't sound good at all. Normally the internet should work after the technician's visit.

Please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[panosfplt]

Hi Stefan!

I just sent you a pm...

Thank you in advance 

Regards

[Claudia]

Hello panosfplt,

your modem is the only one in the building that is offline, so there is no general problem. Did you try a different coaxial cable? If that doesn't help we can send a technician. He will check the line and replace the modem if it is defective. He will need access to the house installation, can you grant him that? Please also inform us if there are symptoms in your household that might be linked to Covid-19. Can we forward the mobile number that ends on 592 for the appointment?

Kind regards

Claudia

[panosfplt]

Hello Claudia!

The line and the whole installation are new...

A Vodafone technician installed a new line in my apartment, but since then never worked...

I need an appointment please...

If possible I would like someone who speaks English to call me at the number ending in 592

Regards

Panos

[Wallace]

Hi Panos,

I will be happy to hire a technician. Can the colleague also get to the house system?

Regards

Wallace

[panosfplt]

Of course, just call me to arrange an appointment...

[Jana478]

Hello panosfplt,

I have commissioned the technician, you will then be called for an appointment. Remember, the technician must also access the house system in the cellar and the aerial socket in your flat.

Many greetings

Jana

[panosfplt]

Thank you very much!

The technician came today and he fix the problem.

As he told us he find out a problem in the socket...

Since literally today is the first day that I have internet in my house, should I suppose that today is my contract's activation day too?

[Claudia]

Hello panosfplt,

good that the technician could finally fix the problem :). You didn't pay for the Internet contract yet but should receive a bill in February.

Kind regards,

Claudia

PS: You will get a PM from me in a few seconds. I would be happy if you do the survey :).