Facing packet loss issue since 40 days

[SherAMalik]

Hi everyone,
I am facing packet loss issue since last 40 days, got on customer support and they gave me callback but the lady said she only speaks german. I am attaching screenshot from the ping plotter. What should I do now?

Unitymedia contract

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Edit: Please do not publish any personal data. I have therefore censored your address. 

[Pierre35]

Hello @SherAMalik,

Thank you for your message. I'm sorry you're having problems with your connection. If you were unable to get help over the phone, please get in touch with our WhatsApp team so that we can find a quick solution to your problem.

Best regards
Pierre35

[SherAMalik]

I have already created the ticket and the technician came to my place just restarted the router and told me there is a issue in my street and it will be solved within few days but now it’s been more than 8 days since he visited me and we still have the problem. What should I do? Shall I cancel the contract and move to some other providers? Or Vodafone will compensate me?

[ricky92]

Hello,
 

i'm sorry that you haven't heard back from me in 8 days. Please contact us via WhatsApp👉 Dein Kontakt zu Vodafone - Vodafone Community so that we can check your customer account to see what the current situation is.


Best regards
ricky92