abbrechen
Suchergebnisse werden angezeigt für 
Stattdessen suchen nach 
Meintest du 
Chat Jetzt mit TOBi chatten
Störung? Nutz unsere Hilfe bei Störung!
Mehr? Entdecke unsere digitalen Lösungen und nutz sie!
Chat Jetzt mit TOBi chatten
Störung? Nutz unsere Hilfe bei Störung!
Mehr? Entdecke unsere digitalen Lösungen und nutz sie!
Chat Jetzt mit TOBi chatten
Störung? Nutz unsere Hilfe bei Störung!
Mehr? Entdecke unsere digitalen Lösungen und nutz sie!
1

Frage

2

Antwort

3

Lösung

False customer number
Mo_Almahmood
Daten-Fan
Daten-Fan

Hello
I moved to a new place, and  I received confirmation letter with a new customer number (kundenummer), with a request from Vodafone to register again since I should have a new contract and a new customer number.

I didn't receive the "contract/activation code" at my new address, so I tried to check it online.

I was asked to enter an activation code, but I don't have it yet on paper, so I asked the portal to send it to my email, but I keep getting a message that the customer number is not correct.

Any advice? 

vodafone-1.PNG




2 Antworten 2
Stephan
Moderator:in
Moderator:in

Hi Mo_Almahmood,

 

welcome to our Community.

 

I'm sure, we can help you with that. Please send me a private message with the following information:

 

your name

your address

date of birth

customer number

e-mail address

the link of this thread

 

Please reply here when you have sent the private message.

 

Regards

Stephan

Bewertet hilfreiche Beiträge mit Likes!
Stephan
Moderator:in
Moderator:in

Hi Mo_Almahmood,

 

thanks for your pm.

 

Due to your move you got a new customer number. For this new number I'll send you the activation code. You'll receive it via mail during the day.

 

Regards

Stephan

Bewertet hilfreiche Beiträge mit Likes!