False customer number
Mo_Almahmood
Daten-Fan
Daten-Fan

Hello
I moved to a new place, and  I received confirmation letter with a new customer number (kundenummer), with a request from Vodafone to register again since I should have a new contract and a new customer number.

I didn't receive the "contract/activation code" at my new address, so I tried to check it online.

I was asked to enter an activation code, but I don't have it yet on paper, so I asked the portal to send it to my email, but I keep getting a message that the customer number is not correct.

Any advice? 

vodafone-1.PNG




2 Antworten 2
Stephan
Moderator:in
Moderator:in

Hi Mo_Almahmood,

 

welcome to our Community.

 

I'm sure, we can help you with that. Please send me a private message with the following information:

 

your name

your address

date of birth

customer number

e-mail address

the link of this thread

 

Please reply here when you have sent the private message.

 

Regards

Stephan

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Stephan
Moderator:in
Moderator:in

Hi Mo_Almahmood,

 

thanks for your pm.

 

Due to your move you got a new customer number. For this new number I'll send you the activation code. You'll receive it via mail during the day.

 

Regards

Stephan

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