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Help: Need replacement CallYa Sim Card - English Help!
asampath
Daten-Fan
Daten-Fan

Hi Vodafone Team, 
I am writing here as I am unable to reach customer service and get help in English. Unfortunately I cannot speak good German. Please help. 

My Vodafone callYa sim has not been used for the last 6 months. My SIM card is broken. I need your help to check:
(a) is my number still active?
(b) if so, how can I order a replacement sim?

I have moved from Germany to Netherlands in the mean time. Please help. 

2 Antworten 2
RobertP
Giga-Genie
Giga-Genie

@asampath  schrieb:

(a) is my number still active?


no 😞

 


@asampath  schrieb:

(b) if so, how can I order a replacement sim?


you have to order a new one

 

RobertP_0-1710321722005.png

 

Thank you very much for the reply!! Is it possible to get the same rufnummer?