am
13.06.2024
18:42
- zuletzt bearbeitet am
14.06.2024
13:17
von
J0hann
Hallo!
12-06-2024 I had an appointment with the Telekom technician. He came and accessed the box and the sockets, etc. Then he told me that the line was ready and I could connect my device after 30 minutes.
Then after waiting (around 13:00). I connected the FRITZ!Box 7530 AX to the power and DSL. Then I connected LAN and opened 192.168.2.1 . But the setup gets stuck in the first step. After a minute of trying, it shows this error: "No internet connection" and "Please connect your FRITZ!Box 7530 to your DSL connection.".
I tried:
1. power cycling the router
2. plugging/unplugging DSL cable
3. resetting the router
4. trying activation on 192.168.2.1 at different times (every hour from 13:00 to 21:00)
5. trying activation via Wifi/LAN
and every time I have the same problem.
Some notes:
1. I received the welcome letter (with MIC etc.) but the initial setup gets stuck at "No Internet Connection" and I can't go further to enter MIC.
2. I called Vodafone, but since my German is not good, they didn’t support
3. I went to their office and I told them of the problem but they said I should go and they will fix remotely. I told them IPv6 was showing no internet connection.
Up until now I have received no help and nothing is working
Edit: @OY1: personal data deleted. BR J0hann
am 14.06.2024 13:19
Hallo @OY1,
please contact our customer service via these contact channels and let my colleagues have a look. The service on WhatsApp and via SMS will help in English.
My friends will help.
BR J0hann