Wifi speed is very very slow and is not as per the plan I chose for Kabel internet

[atulPatil]

Hello, I am existing customer of Vodafone Kable internet at my home as well as my mobile provider. 

Its been 2 months, my home wifi internet started, but since first week, I am seeing speed of internet is very very slow. 

My plan for Kabel internet is - Download speed 100MB  and Upload speed 50 MB

But when I did speed test from vodafone as well as other sites at my home wifi - the what I gets is - 

Download - I am getting in between 21 to 35 MB  and 

for upload - I am getting speed around 6 to 7 MB 

This is way slo than what my plan is, its realyl frustrating to see slow internet at home, its take 2-3 minutes to load Gmail account, that waiting circle keeps spinning for Youtube for mins to load one video and same happes with facebook updates. 

Can someone from Kable internet customer service help me here please ? 

Thanks

Atul

[ERFD]

Hello atulPatil,

did you try to optimize the WLAN connection? Has the channel been changed? Are both frequencies very slow. Which WLAN standard do your devices support with how many antennas? Are there many other WLAN radio networks in your area? Is the modem optimally positioned? Above, free-standing and no electronic devices within a 1.5 m radius.

Best regards Fred

[atulPatil]

oh my god so many questions !! 
do you really think all these need to be taken care by customer or the provider- 

"optimize the WLAN connection? Has the channel been changed? Are both frequencies very slow. Which WLAN standard do your devices support with how many antennas? Are there many other WLAN radio networks in your area? "

I simply do not know what is all these about and how to do it, I think vodafone technitian should do it for me as a consumer ! 

I have posted here to get solution i guess - but seems I am getting so many quesions 🙂 

- How to optimize WLAN connection ? 

- what channel, and who changes and from where ? 

- Yes both download and upload frequencies are terribally slow. 

- I do not know which standard vodafone router support and with how many antenas ! 

This is router which I got from vodafone and then technitial came to my home and he installed all. 

https://kabel.vodafone.de/static/img/geraete/wlan_kabelmodem/img-geraeteinformationen-wlan-kabelrout...

- Why would I care if there are any other radio network in my area ? I purchased 100 MB download and 50 MB upload - I am paying for it to vodafone services - then they should take care of all these things I guess. 

Please suggest some solution !!

Thanks

Atul

[ERFD]

Hello atulPatil,

why I'm asking you these questions? Because you are solely responsible for your WLAN. We do not hire a technician for this. The configuration of the WLAN is the responsibility of the customer. And everything I asked you is crucial for a good WLAN connection. Here you can inform yourself.

https://en.wikipedia.org/wiki/Wireless_LAN

https://forum.vodafone.de/t5/Internet-Ger%C3%A4te/WLAN-Tipps-amp-Tricks/td-p/1376956

Best regards Fred

[atulPatil]

This is not configuration issue bdw.. this is internet speed issue - might be some issue with the connection or wired issue or something. 

why would configuration related to the speed ? 

But what if Vodafone service or connection has some issues ? 

what if Vodafone is not releasing required bandwidth for my connection ? 

then who is responsible for this ? customer or vodafone ? 

I could not check the wire connection that vodafone has to check and resolve the issues. 

any ways I have raised this with customer care and they are going to look into this issue. 

[Manu]

Hi atulPatil,

you can check the wired connection if you connect a laptop or desktop computer to your router via LAN.

We can check the connection from our side to your router, but all after that is your private issue.

If you want me to look for the signal from outside, send me a PM with your name, address, date of birth and customer number.

Best Regards, Manu

[atulPatil]

Hello,

Sure, I checked it again and in fact I am checking it daily from my laptop and even from my mobile. 

everytime I am getting speed in range of 35Mb to max 67Mb for download. 

For upload I am getting range of 3 Mb to 23 Mb max. 

I can send you the screenshots as well, those are on my personal laptop, I will send you those in the evening. 

Please let me know what speed test results you get when you check from speed to my router from your side.

For Signal from outside, yes sure worth checking it. I will send requested details from PM to you. 

THank you again for help.

Best

Atul

[Manu]

Hi,

thanks for the data.

the signal quality is perfectly fine.

I cannot perform a speed test so directly to your connection.

In your area there is a disturbance on the way back, which causes this low upload. But we are already working on that.

Download should not be affected by this so much.

Best Regards, Manu

[atulPatil]

Here are the speed stats I just collected 

Download speed - 21 Mb
Upload speed - 45 Mb
Latency - 15

please see the attached screenshot as well. we can see there is improvement in the upload speed, I am getting good as expected upload speed now and now I am getting even bad download speed than earlier when I reported issue. 

Now can you please let me know what are the next steps that I should take to solve this issue? 

also if you see in the screenshot - my contract shows "Currently activated"

it only shows activated plan for upload as 50 Mb plan but if you see the section of Download, you will see dash - there . 

Does this mean that my download plan is not activated for 100 Mb.

Please suggest me solution for this .. 

[Manu]

Hi atulPatil,

in the third line is your current tariff. The upload option is only listed separately because it is an addition to your product. So everything is activated correctly.

Can you please restart your router completely and then test it again? Do you always get the same values at different times of day when connecting via cable or are there better times?

Best Regards, Manu