Fritzbox 6490 Power/Cable button keeps flashing for hours.

[Iurii1]

Hello,

I have connected my Fritzbox, buit the Power/Cable keeps flashing for hours. As I have figured out, by contract started yesterday (02.08 ), so the internet should work, but it simply doesn't. Any solution to this or manual registration of the device maybe?

Sorry for English, just moved to Germany recently, and apparently it is hard to find a person who speaks English on the hotline...

[Claudia]

Hello Iurii1,

I can have a look at that if you send me the following data:

- your customer number

- your address

- your date of birth

- the MAC address of your modem

- a phone number for a technician, if necessary

Put all those information in a private message and reply here again.

Kind regards

Claudia