My internet is not working.
The red light is flashing for a day.
In which state do you live? Please also send the zip code: Berlin (10243)
Which contract do you have? (eg internet + telephone 100)): Red Internet & Phone 1000 Cable
Which modem / router do you use? (eg Hitron): Vodafone Station TG3442DE
Do you use a loaner device from us or do you have your own device ? : Vodafone device
What is the error ? (Speed too low; packet loss) Send screenshots of speed tests (with date and time) and tracerts / ping plotter measurements in the event of packet loss or ping problems: No internet red light is flashing for the internet.
How is your terminal connected to the modem? ( LAN; WLAN; additional router; PowerLAN 😞 Both LAN and WLAN.
Which browser do you usually use? (eg Firefox): CHrome
Which operating system do you have on your computer? (eg Windows): WIndows and IOS both
Start and period of the disturbance (eg since the beginning of April; only in the evening): Internet has been extremely slow since the starting of April 2021 but since few days the internet just stops working for 2-3 hours.
Upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.
Which measures were carried out by the fault hotline (available at 0800-5266625)?
*** @Srish, thread moved from Feedback to cable trouble board! ***
