Technician did not show up

[vikram]

Hi

I have scheduled technician appointment today 12:00 to 18:00 and I took leave and stayed at home thorught day no body came and i tried to call customer care and no enlish speaking tech.. 

I want to know what is the next step and i cannot take leave in office again for technician visit.

below is  the info received i did not receive any online registaion number, welcome letter or modem installation code.

Auftragsnummer: XXXXXXXXXXX 

Kundennummer: XXXXXXXXXXX

Please help with next step.

thanks

vikram

Edit: @vikram Order and customer number removed. Please do not post any personal data publicly. Best regards Kurtler

[DanyG · Accepted solution]

Hi vikram,

I have checked your customer account for you. The technician has been at your house on Friday but didn't meet you.

The welcoem letter has been sent to you on 18th February via snail mail. I re-sent the letter to your verified e-mail address.

So now, we need a new appointment with the technician to activate the access. You can send me a private message and tell me, when it would be ok for you. Please note, that the earliest possible appointment is in 10 working days.

BR,

Dany

[vikram]

Thanks for you email welcome letter.

with modem activition codes i have activated internet connection. 

no my DSL internet connection is working fine. 

I don't need technician visit.

Thanks

Vikram

[Seb4sti4n]

Hello @vikram,

nice to hear thaat and thanks for the feedback.

I gave the information to our technicians.

Because you set the thread as solved, I'm putting a lock on it.

Best Regards

Sebastian