I am writing to express my extreme frustration and disappointment with the ongoing internet connectivity issues I have been experiencing since October 13, 2024. Despite multiple calls to your support team, the problem persists, severely impacting my ability to work from home.
Ticket Number: 009-xxxxxxxx/24
On October 21, I was informed that a technician would be dispatched to check my modem. However, today I received a call stating that there is an issue in the street and no technician would be sent, despite my scheduled appointment. This explanation is unacceptable, especially since my neighbors, who also use Vodafone, are not experiencing any issues.
Additionally, it is very frustrating that there is no English support available, which makes it even more challenging to resolve this issue effectively.
The internet connection drops every 20 minutes for approximately 2 minutes, which is highly disruptive. I demand immediate action to resolve this issue. If this problem is not addressed promptly, I will be forced to escalate this matter to higher authorities.
I expect a prompt response and a resolution to this matter.
This is very disappointing.
