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I am writing this community post as a last resort.
have been using Vodafone Cable internet at my home since Feb 2022. From 10.05.2022, I am experiencing frequent connection problems. I am getting disconnected from the internet (Mobile/Laptop shows No Internet but still connected to the wifi network). I nead to disconnect and connect again to the wifi to solve this problem. Sometimes, it takes a long time to re-connect. I restarted the router once I experienced this issue and I could see a red light for almost 4-5 minutes, and then connected to internet. This happens several times a day and affects my homeoffice works.
I tried to contact vodafone technical support to raise a ticket.I am new to Germany and I can't understand or speak German. I call the support telephone numbers, and say "Operator" to talk to some English speaking agents. But most of the time I am getting connected to a German speaking agent and they end the call saying I need to call again. This happened severaltimes.
After a few tries, I was lucky to get an English speaking agent. I explained my problem to him. He gave another number to call. I dialled that number, after several attempts I got an English speaking agent, talked to him, arranged a callback, that was also in German. Seems like they put me in a never ending loop.
I am really fed-up now. I want to raise a ticket and get this issue solved. For that, I need to know
1) how can I contact the Cable Internet support team, who speaks English to raise a complaint.
2) can I do it via Email/Chat?
Any helps would be grately appreciated.
Thanks and regards,
Ajesh