No Internet, Red flashing light on the router, Can't contact support as I dont speak German

[sashabobr]

Hello everyone,

I have just come to Germany, so I apologise for not speaking German.

The reason for my message is that I got my router on Friday, set it up as per the instruction, but the Internet is flashing red on my router. I have tried literally all the possible methods to solve that on my side for the last 3 days, but it is still not working. I am sure the problem is with something I cannot myself fix on my side. I moved into a new flat which was fully refurbished and I reckon that masters turned off something in the building during the refurbishment, which causes this issue.

I cannot contact Vodafone via any means due to the reason above (I dont speak German yet) and wanted to kindly ask an admin to reach out to me. I would like to ask Vodafone to send a technician to come over to my plac. Please help me. Otherwise, I canonot work form home and all the other problems connected occur.

Thank you very much in advance.

Best,

Aleksandr

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

[RobertP]

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@sashabobr  schrieb:

  I reckon that masters turned off something in the building during the refurbishment, which causes this issue

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maybe simply the cable amplifier in the basement was unplugged from power 

[sashabobr]

Thank you for the idea, may be it. I went downstairs, but the Telekom Cable boxes are locked, so I cannot check. I reckon Vodafone needs to arrane a visit of a technician to open it up and check what is there. Thanks once again, appreciate!

[sashabobr]

Thank you ver much! I contacted them via Facebook, got a reply asking to fill out a form, filled it out and still no further response or actions taken on Vodafone's side.