Internet quality is too far to be good

[Nikita1992]

Hello,

sorry for writing in English but my German is still the same as the quality of internet connection we have.

So the account:

Kundennummer - ***

Phone number - ***

The connection was good all the time but recently it changed... 

The problems are - sometimes I can't open a random web page, sometimes I can't open a short video on Youtube(the status is loading but endless)...sometimes it's working fine for 5-6 minutes, and then the problem comes again

I tried to reboot the modem many times, I tried to reset it to default....it didn't change the situation

We have the problem on all devices connected - two laptops, two smartphones, TV, etc

Could you please check the connection from your end

Many thanks in adavance 

Edit: Kundennummer und Telefonnummer editiert. Lars

@Nikita1992  Moved to the correct board. Best regards Kurtler

[Manu]

Hi Nikita1992,

I have received your private message and opened a new ticket for you. I have noticed the correct name on the door bell for our technician. So it could be fixed next week. They will call you to make an appointment.

Best, Manu

[Nikita1992]

Hey,

please don't call me(usually they decline the call when realize I don't speak German), just come to the apartment and fix the problem(I'm at home 99% of the time)

Thanks

[Manu]

Sorry, but they will call you to make an appointment. And they know that you speak english.

The technician won´t come without making a date.

Best, Manu