Internet FAILURE

[dt7]

I am a customer of Vodafone since February/March 2020.

Since the first day, I never had what is supposed to have as the contracted bandwidth (download or upload).

Often, I have to do a hardware reset of the router and now and then I do NOT have service at all.

I tried over and over using the German hotlines but without success.

Imagine, one lives in Berlin and then, when there is a problem, no one at Vodafone speaks English!

But to sign a contract, suddenly, everyone speaks English.

So, can any of you let me know how one can finish the contract with Vodafone due to TERRIBLE service without having to pay anything?

Kind regards,

dt7

[dt7]

Dear Torsten,

I never thank you for your message because I am disappointed with the way that Vodafone DE is treating me.

In your message, you stated: "Vodafone could, just like you, terminate extraordinarily in the event of such a failure".

Yesterday, I sent a message to Vodafone DE and, today, I got a reply to my message (from kabel-kundenservice@Vodafone.com).

Unfortunately, Vodafone DE keeps making my life harder and harder and suggested I come back here.

The actual situation is critically hindering me to work remotely, communicating with my family and friends in Portugal, and much more.

Furthermore, one of your colleagues decided to lecturer me and to bring my family to the discussion/forum which I do NOT tolerate.

As anyone would conclude and per your words, these facts are more than enough for me to want to bring the contract that I have with Vodafone DE to an ( extraordinarily) end.

Thus, I kindly ask you to help me to put an end to my contract -- I already have an alternative solution and it is neither cable nor DSL.

Kind regards,

dt7

[Claudia]

Hello dt7,

as you already have another thread I will close this one.

Regards

Claudia