[Eng] No internet since 02.07.21

[AR9296]

Hello,

I have had no internet at my home since Friday, 02.07.21 morning. I've tried to called the customer service and the "bei Störungen" number but have been unsuccessful in getting any help. Even now, as of 15 minutes ago, the automatic answering robot says that the issue was fixed as of 8pm when it's clearly not been!

I've been a customer with Vodafone since March and this is the second time that I've lost internet for over a day. Can someone help? Does Vodafone.de have a English Hotline?

Thank you! 

[Tobias]

Hey @AR9296,

I can gladly take a look at the connection 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[AR9296]

Hi @Tobias!

I sent you the info a few hours ago but just received a text from VF saying that the internet if back up and running again. Thank you! 🙂

[Claudia · Accepted solution]

Hello AR9296,

good that it works again :). The technician changed a defective amplifier, after that the outage was over. I will close your thread now.

Kind regards

Claudia