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Lösung

Cable contract not established! [ENGLISH SUPPORT REQUIRED]
MoSayeh
Daten-Fan
Daten-Fan

Hello,

 

I've started new contract for Cable-Internet connection a week ago, and there was an appointment scheduled two days ago with a techniciat from Cable-Way and no one called me!

When I called them they talled me that the technician reported that a permission from the house owner is required(I dont't have any contact details with the house owner), however when I called Vodafone's customer support they told me that this permission shouldn't be important because some other apartments in the same house have Cable- Connection already!

 

I need either to establish this connection as soon as possible or cancel the contract.

 

Best regards,

Mohamed

1 Antwort 1
Wallace
Ex-Moderator:in
Ex-Moderator:in

Hi MoSayeh,

 

Welcome to our community.

 

I'll be happy to take a look. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

 

Regards

Wallace

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