(English) Reschedule appointment

[JakeO1]

I am having a challenging day.

I took the day off work to wait for a technician, and was here all afternoon. Come to find out they came by and left a note on my mailbox. "Sorry we missed you". Now I have to reschedule, but even when I blunder my way through the menus, the person doesn't speak English. My family is going crazy with no internet, and I could really use some help. I don't care about the reschedule fee, I just need internet! Please, can someone offer a suggestion?

[MichaM]

Hey @Jake01,

I understand you need a fast solution to this issue.

If you need help rescheduling an appointment, you can send me a private message.

Please include

* the link (URL) to your thread here

* your customer account no

* full name + address

* a phone number so we can settle the issue in a short call

Regards

Michael^mfd