abbrechen
Suchergebnisse werden angezeigt für 
Stattdessen suchen nach 
Meintest du 
1

Frage

2

Antwort

3

Lösung

Never received prepaid SIM card
pploo
Smart-Analyzer
Smart-Analyzer

I received email on Oct 11, 2023 that my prepaid Vodafone SIM card is ready and it has been delivered to me. After 2 weeks, I never received it. Online Chat is a robot only; My colleague made a phone call to Customer Service, which you must speak German and it was not resolved. I am very frustrated. 

 

What can I do?

8 Antworten 8
pploo
Smart-Analyzer
Smart-Analyzer

@Ro Can you help?

J0hann
Moderator:in
Moderator:in

Hey @pploo,

 

please contact our social media service via these contact channels.

My friends will help.

 

BR J0hann 

Bewertet hilfreiche Beiträge mit Likes!
pploo
Smart-Analyzer
Smart-Analyzer

Thank you J0hann,

 

I have tried TOBi, WhatsApp and Facebook. All of them are robots and speaking German only.

 

Could you find a way to help me with human being who speaks English?

TOBi connects you to my human friends.

 

BR J0hann 

Bewertet hilfreiche Beiträge mit Likes!
pploo
Smart-Analyzer
Smart-Analyzer

Could you connect me with human customer service directly - via email? TOBi just tells a phone number to call. I have no German phone to call, neither speak German. Please help. Thank you.

Unfortunately, we cannot contact you here. You have to contact our customer support. 

Bewertet hilfreiche Beiträge mit Likes!
pploo
Smart-Analyzer
Smart-Analyzer

Understood. As I can't make phone calls / neither I speak German, could you provide an email address I can contact with?

pploo
Smart-Analyzer
Smart-Analyzer

Unfortunately, my question has not been answered so far. Could you provide an email so I can contact in English? Actually simply resend the SIM card to the address will do. Thanks.