Never received prepaid SIM card

[pploo]

I received email on Oct 11, 2023 that my prepaid Vodafone SIM card is ready and it has been delivered to me. After 2 weeks, I never received it. Online Chat is a robot only; My colleague made a phone call to Customer Service, which you must speak German and it was not resolved. I am very frustrated. 

What can I do?

[pploo]

@Ro Can you help?

[J0hann]

Hey @pploo,

please contact our social media service via these contact channels.

My friends will help.

BR J0hann 

[pploo]

Thank you J0hann,

I have tried TOBi, WhatsApp and Facebook. All of them are robots and speaking German only.

Could you find a way to help me with human being who speaks English?

[J0hann]

TOBi connects you to my human friends.

BR J0hann 

[pploo]

Could you connect me with human customer service directly - via email? TOBi just tells a phone number to call. I have no German phone to call, neither speak German. Please help. Thank you.

[MariaK]

Unfortunately, we cannot contact you here. You have to contact our customer support. 

[pploo]

Understood. As I can't make phone calls / neither I speak German, could you provide an email address I can contact with?

[pploo]

Unfortunately, my question has not been answered so far. Could you provide an email so I can contact in English? Actually simply resend the SIM card to the address will do. Thanks.