Frage
Antwort
Lösung
am 23.03.2023 20:19
Hello,
I tried to make a phone call with no success. I need to place an order for CallYa S (30 days) which is currently on a different plan. I can't continue as the system only recognizes the old address and when I order a new SIM card it is sent to my old address which I don't have access to.
I do not have the customer password and have never received it.
Thanks in advance for your help.
ENGLISH:
Hello,
I have tried caling with no luck. I need to place an order for CallYa S (30 day) currently on different tariff. Can't proceed as the system only recognizes old address and if I place my order for a new SIM it will go to my old address which I don't have access to.
I do not have the customer password and never received it.
Thanks in advance for your help.
am 24.03.2023 20:23
Hello @SDA20,
For this purpose we need personal information from you.
Please contact us via one of the following channels:
Facebook service page at www.facebook.com/vodafoneDEservice
Twitter service page at www.vod.af/vfservice
Or via WhatsApp chat at 0172 2000 229
Thank you and best regards
Lecy