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Frage

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Antwort

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Lösung

Customer Password CallYa Needed Never Received
SDA20
Daten-Fan
Daten-Fan

Hello,

 

I tried to make a phone call with no success. I need to place an order for CallYa S (30 days) which is currently on a different plan. I can't continue as the system only recognizes the old address and when I order a new SIM card it is sent to my old address which I don't have access to.

 

I do not have the customer password and have never received it.

 

Thanks in advance for your help.

 

ENGLISH:

Hello,

 

I have tried caling with no luck. I need to place an order for CallYa S (30 day) currently on different tariff. Can't proceed as the system only recognizes old address and if I place my order for a new SIM it will go to my old address which I don't have access to.

 

I do not have the customer password and never received it.

 

Thanks in advance for your help.

1 Antwort 1
Lecy
Moderator:in
Moderator:in

Hello @SDA20,

 

For this purpose we need personal information from you.

 

Please contact us via one of the following channels:

 

Facebook service page at www.facebook.com/vodafoneDEservice

Twitter service page at www.vod.af/vfservice

 

Or via WhatsApp chat at 0172 2000 229

 

Thank you and best regards

Lecy

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