[English] Been charged for Mobilfunk contract that I have not signed

[Alex_Tar]

Hi,

4 moths ago I had problems with internet connection and I had to call to Vodafone service. They've helped me with internet and also offered to move my CallYa Vodafone number to Red S Vodafone tariff. The offer was that I will have the same number for the same price but with larger 4GB LTE traffic (currently I have CallYa for 9.99/month with 2GB).

I don't understand German very well, especially by phone, so I've asked to send me the contract so I could read it carefully before signing. After getting the contract there was totally different what I was promised: different telefon number with price 19.99 with 2GB LTE. So I didn't sign the contract and didn't activate the SIM cards.

After three months I've been charged 19.99 for this contract. Can somebody advice what to do with that?

Thank in advance.

[DanyG · Accepted solution]

Hello Alex_Tar,

in this case, I need a closer look on your customer account. Please send me a private message with your phone number and your customer password, so I can check that for you.

Thanks in advance.

BR,

Dany