After getting frustrated with the customer care service of Vodafone, I finally gathered the courage to write to you.
I have two Vodafone connections
- Vodafone Mobile postpaid (number XXX)
- Internet connection (DSL customer number XXX)
Since I need to repatriate, (ie leave Germany), I need to disconnect the connections and settle my account (I need to continue my connections up to 30th April).
Just to let you know, I visited my nearby Vodafone store and submitted my applications along with the de-registration certificate.
So far, I have not received any feedback from Vodafone. I also tried to call the Vodafone Customer Service Number (01721217212) and I asked for assistance to speak in English. Unfortunately, I did not receive any response after waiting for more than 15 minutes.
It would be great if you please respond to this email and let me know the amount to settle the accounts and how the router from my current address will be uninstalled on April 30th by 9 AM.
Regards,
Sudip Das
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