(English) Forgot my customer password

[YfCem]

Hello all,

Unfortunately, as I'm still in the process of learning German, I am currently forced to write in English. I hope that is alright.

Recently, I have purchased a cellular contract with Vodafone online. Unfortunately, I have forgotten my customer password before being able to register with MeinVodafone. When I check my contract, all I can see it 'Customer picked password when buying contract'. Is there anyway I can figure out what I had noted down or potentially even change it.

Thanks in advance!

[Gr3g]

There's no way for you to recover it, when it's lost.

You can only change your customer password through the following order form:

https://www.vodafone.de/infofaxe/265.pdf

[YfCem]

Hi Greg,

Thank you so much for your answer. Quite a bummer about being unable to recover the password.

I came across that form last night and filled it out. However, whenever I attempted to submit it online, I wasn't able to. Furthermore, when trying to submit it online, there's a field asking for my customer's number which is marked as mandatory. Is there something I am missing here? Or is there potentially an email address I could send the form to?

[Gr3g]

Your customer number should be on your bill, but imco the contact formular doesn't need this.

https://www.vodafone.de/contact/rf/contactform.jsp