W-Lan return

[jawadraees]

Hello, I have received a bill 100*** which is very higher than expected if it is about the last wifi device I had then I haven't got any notice from Vodafone about giving it back to you, kindly let me know about the bill you sent me on my email I am already having financial problem and I cannot pay this kind of money which is 214.98 € kindly write me about this bill. if you want to I should send it back to your device then kindly let me know how I can send it back to you.

Thank you,
regards,
Jawad Raees.

[strg-alt]

In your contract is stated, that all rental devices have to be returned after usage. In which federal state are you living? There are some differences depending on your location.

[Thomas]

Hi jawadraees,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[jawadraees]

The contact is in German and unfortunately, my German is not good nor I had much information about the policies i thought I would get a notification for the return but I wasn't lucky to get it.

[jawadraees · Accepted solution]

Hi Thomas,

Thank you for your reply I have sent you my personal details in your personal message please check and let me know how and where I should send the device.

Jawad Raees

[Thomas]

Hi jawadraees,

with the tariff change in January, you got new hardware. The previously used device should have been returned and we also informed you about this in the confirmation of the rate change. Please send the router back now and report back here as soon as you have received the confirmation of receipt.  

Vodafone Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Regards

Thomas