Vodafone Kabel Contract - New

[anishgmz]

Hallo Team,

I recently moved to Germany and was staying in a temporary flat. I will be moving to new accomodation on April 29th. I have applied for a Vodafone Kabel Contract in advance, with delivery date as 2nd May  so that I will get the connection when I move in. I'm not sure how this works. I am sorry I don't know German enough to speak to a customer care executive. 

Here are few of my queries.

1. Will you be sending any documents before April 29th. In such case I will not get it

2. At the time of online application I gave the initial package delivery date as May 2nd. Is there anyway I could get the starter pack on April 29th so that I could connect and use it right away

Please help me.

Regards,

Anish

[Anett]

Hello anishgmz,

welcome to the community. 🙂 Glad you decided to sign a contract with us.

I can gladly change the delivery date for you. Please send me your data (name, address and date of birth) via PN.

After that, please contact me again here in the post.

Best Regards

Anett

[anishgmz]

Dear Annet,

Many thanks for your reply. I have sent you a private message. Kindly please check and let me know.

Regards,

Anish

[Anett]

Hello anishgmz,

thank you for your message and your data. 🙂

I can gladly arrange for the device to be shipped tomorrow, or the day after tomorrow at the latest. The order confirmation is already on the way to you, but will certainly go back to us.

You should have received a link to your mail address to confirm this. Be so kind and confirm it, then I can send you the order confirmation by mail.

Best Regards

Anett

[anishgmz]

Dear Annet,

Thank you for your reply. Sorry I missed that email. Just now I have confirmed my email address.

Request you to kindly arrange the delivery of package to me on 29th April. Thank you so much for your assistance. Please let me know if you need any other information.

Regards,

Anish

[Anett · Accepted solution]

Thank you for your feedback. 🙂 I have arranged for the device to be shipped as soon as possible. You will receive an info by mail when it is ready.

I have also emailed you the order confirmation, but it may take a few hours.

Best Regards

Anett

[anishgmz]

Dear Annet,

I got the confirmation mail yesterday and package dispatched mail today. 

Thank you very much

Regards,

Anish

[Anett]

Hey anishgmz,

that's great. Glad everything worked out. 🙂

Best Regards

Anett

[anishgmz]

Dear Annet,

Thanks a lot for your help. I got the device, installed it and everything works fine. All because of your assistance. I am thankful to Vodafone for having this community forum and moderators like you who help people with their issues. 

Please close this thread and mark resolved,

Regards,

Anish

[Torsten]

Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board.