Moving out of area

[tenaz3]

Hello, I'm moving to another city and would like to cancel my contract, how can I do it? My last day on the current city is 31/07/2020

[Stephan]

Hi tenaz3,

usually your contract moves with you, if you move. You can only terminate the contract prematurely if the connection can no longer be continued at the new address.

Regards

Stephan

[tenaz3]

Thats the case,  I will move to an wg or airbnb for long term, thats way I need to cancel it

[Tina]

Hello,

a earlyier cancellation is only possible in the following cases:

1. We dodon't supply the building

2. There is already a contract for a connection with us

Best regards

Tina

[tenaz3]

Sorry, I gonna move out of Hamburg, that's why I need to cancel.

[Nancy]

Hello tenaz3,

simply use our moving service to inform us of your new address.

Let us know if your move was successful and if you have any questions, just ask.

Best regards

Nancy

[tenaz3]

I don't yet where I go, I dont have a new address, I even may move out of Germany. I hope you guys understand.

[Nancy]

Hello tenaz3,

but you're running out of time if you don't know exactly where you're moving to. You have two options:

1. you cancel your contract at the end of the term and tell us your new address later
 

2. you inform us of your new address via our removal service as soon as you know it

Best regards

Nancy

[tenaz3]

Here an document, I also will send by letter to 

Vodafone Germany GmbH

Kundenbetreuung

40875 Ratingen

Attachment deleted, pls dont post personal data publicly, MS

[MasterScorpion]

Your request will most likely denied.

When you have a new adress - use the moving service.