Moving to the new shared appartment where they already have vodafone internet

[Mehtab]

Hello Vodafone,

From next month i am moving to the new shared appartment in the same city where they hava a vodafone internet connection. I want to terminate it how it could be possible?

[Peter_Co]

In your situation you don‘t have the right for an early termination if you are still in the minimum term of 24 months, you have to report a move and your contract moves with you. In that case you can contact support and VF might terminate the cheaper contract as a gesture of good will. If you are out of the minimum term you can just scroll down here on this website and you will find the link „Vertrag kündigen“ with a 1 months notice. For support in English use WhatsApp, from the bot there you repeatedly request a Kundenberater until you get forwarded to a human agent. Responses then can take sometime, it is no live chat and requests are worked on in chronological order.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

[HausHelene]

@Peter_Co 

Sorry, this is not correct.

In this case lower speed could  be stopped.

For details please contact upper link.

[Peter_Co]

As I wrote this can be done as a gesture of good will - there is no right for having that done.