Moving out of area

[tenaz3]

Hello, I'm moving to another city and would like to cancel my contract, how can I do it? My last day on the current city is 31/07/2020

[tenaz3]

Hi, can you check on my account why am I have a charge of 100 Euros from Vodafone in 01/2021?
I asked this to be cancelled last year and I got a confirmation from you and now you guys are charging me again?

[Thomas]

Hi tenaz3,

you have not returned the hardware and therefore the calculation.

Regards

Thomas

[tenaz3]

Vodafone does not oriented me to return the hardware, I have it in my house.

I even not receive any notification or letter.

[Thomas]

Hi tenaz3,

you will find the information about this in the cancellation confirmation.

Regards

Thomas

[tenaz3]

I have not receive the confirmation besides a telefone call or here.
Where I do have to send back this hardware?

[Thomas]

Hi tenaz3,

send it to the following address.

Vodafone Kabel Deutschland GmbH

c/o DHL Paket    

Am Tower 222

90475 Nürnberg

Regards

Thomas