Moving out of area

[tenaz3]

Hello, I'm moving to another city and would like to cancel my contract, how can I do it? My last day on the current city is 31/07/2020

[Tina]

Hello tenaz3,

please use our online moving service.

The address in ratings is for mobile phone and dsl contracts. If you have a cable internet contract, you can reach our customer service at the following address:

Vodafone Kabel Deutschland

Kundenservice

99116 Erfurt

Best regards

Tina

[tenaz3]

Hi, I need a clear explanation. The scenario is, I did move, so I asked to cancel, but made clear it was not possible. Then I asked to transfer the internet via website as you suggested, nothing happend. So I called 3 different numbers, none of them helped me about the transfer and 2 of them told me is not possible to transfer and I need to cancel. I did request the cancelation in Jul and you said was not possible. Since August Im paying for a service vodaphone can not provide. I want to know what is the solution vodaphone will provide, but a concrete one, not pingpong between calls as they made me to do to get information for nothig.
I'm expecting a bit more of profissionalism here and this is my last try before taking legal action.

[Tina]

Hello tenaz3,

did you use the online form? Do you know your new address?

Best regards

Tina

[tenaz3]

Hi Tina I did use the form to transfer online.
The new address is ***

[Tina]

Hello tenaz3,

send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[tenaz3]

Hi I did send the information to you.

[Tina]

Hello tenaz3,

your move notification has already been received. Your contract ends on 30th of october 2020.

Best regards

Tina

[tenaz3]

When vodafone will come to install the internet until october? Because if I'm paying I want to use the service.

[Torsten]

No, they won't. You signed a contract on the old adress, if you move it is your pleasure. In the German law (TKG §46 Paragraph 8 Clause 3) it is clear that if you move to a location where the previous provider cannot deliver, a notice period of 3 months to the end of the month applies.

[Nancy]

Hello tenaz3,

your contract will be terminated prematurely with 3 months notice in accordance with the Telecommunications Act.

Best regards

Nancy