GigaZuhause 1000 Kabel to GigaZuhause 100 Kabel

[Mehtab]

Dear Service Team,

I hope this email finds you well.

At the start of my contract, I was informed that I could switch my tariff from GigaZuhause 1000 Kabel to GigaZuhause 100 Kabel before the 9th month. Accordingly, I initiated the change on November 1st and received an online confirmation stating that the new tariff (100 Kabel) would take effect from the following month.

However, when I checked in December, I noticed that my tariff had not been updated.

I’ve attached screenshots of both the bill and the confirmation for your reference. Could you kindly look into this matter and advise me on how to proceed?

Thank you for your assistance, and I look forward to your response.

[Ufo36]

Hello @Mehtab ,

please do not share any customer data in the community. Write a message to the service. They will then help you further. 

best regards Ufo36

[RobertP]

wende dich an den Support 

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

dies ist ein reines Kunden helfen Kunden Forum 

[Mehtab]

Dear Service Team,

I hope you find this email well.

At the start of my contract, I was informed that I could switch my tariff from GigaZuhause 1000 Kabel to GigaZuhause 100 Kabel before the 9th month. Accordingly, I initiated the change on November 1st and received an online confirmation stating that the new tariff (100 cables) would take effect from the following month.

However, when I checked in December , I noticed that my tariff had not been updated.

I've attached screenshots of both the bill and the confirmation for your reference. Could you kindly look into this matter and advise me on how to proceed?

Thank you for your assistance, and I look forward to your response.

Could you please answer of my script without it has no attachement. Because i cannot write persnly

[Peter_Co]

You are in a customer-to-customer forum, neither support by or contact with Vodafone is available here. For support in English use WhatsApp, from the Bot there repeatedly request a Kundenberater. After getting forwarded the response will take some time, it is no live chat and requests are worked on in chronological order.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292