Connection fee and data volume

[Elohime]

Hello .

I have a question ❓ 

I have a contract for vodafone internet cable , this month i booked mobile contract with smartphone at vodafone shop , idid clarify to the employee that i have an  ongoing contract for internet kabel with vodafone , she did confirmed it and based on it we concluded the contract .

I just got the first bill and my question is this :

1- Why i did got charged for a connection fee which is supposed to be free for existing vodafone customer .

2- my data volume is 5 gigs which is for new customers instead of 7 gigs for existing vodafone customers.

Thanks

[J0hann · Accepted solution]

Hello @Elohime,

please contact our customer service via these contact channels.

My friends will have a look into your customer account and answer your questions.

BR J0hann