Hello,
I am having a problem with my internet connection (BW Ludwigsburg Kreis) since October without any solution, reimbursement or forecast of solution.
I contacted vodafone via Whatsapp several times, they told me there is a "Ruckwegstörung" on my network and it is affecting my area. They were so far unable to provide a solution or even a date.
They sent me a "Mobile 4G" router which is a joke: the internet is so slow not even one website opens. They said they would give me 500gb dataplan for 15 days (i am having problems for 4 months).
The problem is not the speed (speed is decent and acceptable), but the latency and packet loss.
I cannot have 10 seconds of stable connetion: my latency goes from 30ms to 200ms every 3 seconds and it is IMPOSSIBLE to: work (video conference), play online games or even watch movies.
For the record: I only use a CABLE connection and I do not use WIFI. The high latency and interference started after 1 year and 6 months of contract and they have aknowledged the problem is NOT on my side.
I have tested the network on packetlosstest.com several times and you will find the results attached. The Speedtest tool from Vodafone is also a joke, it tells much better Data than reality and it does not measure Packet loss or Jitter.
I am seriously thinking of looking for a lawyer and file a lawsuit against this company.
How can I fix this fast and get my money back at the same time? this is unacceptable
