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am 17.01.2025 11:12
Hello! I just moved to the new apartment and got my cabel modem. After setting it up according to instructions few times I still can't connect to internet. The power/ vonnection cabel keeps blinking and eventually there is red light under info. I have to data ports and tried connecting to both but neither of them seems to be resulting in connection.
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am 17.01.2025 11:26
@Dakini schrieb:The power/ vonnection cabel keeps blinking and eventually there is red light under info.
that means there is no signal from the outlet
contact support an tell them that selfinstall has failed
https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292
support in english is available via WhatsApp

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am 17.01.2025 11:34
Hey! Thanks for your answer. I did try Tobi service as well as a call (one that Tobi assistant directed me to), I can do basic German) as well as I left message on WhatsApp but no answer so far.
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am 17.01.2025 11:43
@Dakini schrieb:I left message on WhatsApp but no answer so far.
it's no livechat, it can take some hours until you receive an answer

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am 17.01.2025 14:04
Ok, great. Thanks for your replay. Is there a particular number that I could also ring in order to get faster response. It can be through German.
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17.01.2025 14:07 - bearbeitet 17.01.2025 14:09
all possible contact option are listed in the link I already posted
