Cable Internet Cancellation

[JHKLOWE]

I can't get ahold of a single customer service representative who speaks English. I notified Vodafone that I am leaving Germany on military orders and to cancel my contract. Notification was sent by certified mail on October 12th, with a copy of my orders, for a termination date in January.

I know it was received by Vodafone because I received a response on October 19, which did not acknowledge my request for cancellation.

I cannot modify or cancel my contract through MeinVodafone. The site refuses to function properly.

[Torsten]

Cancellation via MeinVodafone is currently not possible, but there is still an active email address for customer contact only for Vodafone West in the federal states of North Rhine-Westphalia, Hesse and Baden Württemberg. For all other federal states you have to use the Vodafone Kontaktformular or a "normal" letter.

[Tina]

Hello JHKLOWE,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private

Best regards

Tina