Greetings,
After signing a contract with Vodafone for home internet, I received my modem in less than three days—which I appreciated. However, it came with a coaxial cable that had a bent tip. After searching a few shops, I found and purchased a suitable replacement cable. Shortly afterward, I received a mail containing my service PIN. Thinking this would be enough to activate my internet, I logged into MeinVodafone to complete the setup—only to discover that I also needed an Activation Code. I requested one, but surprisingly, it would be sent by post rather than email. The next day, the initial Activation Code arrived by mail. Unfortunately, since I had already requested a new one, the original code became invalid, and now I have to wait for the new one to arrive. I also attempted to contact Vodafone by phone, but was disappointed to find there is no support line available in English. I would therefore like to ask:
Why are customers receiving three separate emails for internet activation? What is the risk involved in sending the Activation Code via email instead of post? Why does requesting a new Activation Code invalidate the initial one? Why does one of the most globally present telecom companies not offer customer support in English?
