Hello,
We moved on the 26th september to our new apartment. In the old apartment we had 500mb internet but in our new apartment we can only use 100mb which for us is not a problem at all. After the vodafone technician came by our apartment and installed the DSL for us everything worked fine untill 20:00. Our ping skyrockets over 130 ping till 23:15 ~ After 23:15 it goes down to a normal rate between 7-15 ping. During the day our upload and download speed are also under 7mb. But the main problem is that our ping is way too high for when we are home. We both play online games in the evening because of our work and we shouldnt have to wait after 23:15 to finally play the games we want to play when we both have to work in the morning again. We called over 10 times in the past 19 days since we moved, We opened 3 tickets, And every single time Vodafone said that it was fixed and that everything worked fine. But nothing works fine. We still use the same router (Fritz!Box7530) And we do use a powerline for our connection to our rooms, ive tested for 2 days not using the powerline or adapter whatever you wanna call them and it does not change a thing. Here are some of our speedtests;
10/13/22 - 8:09 PM
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6.06 -- 6.38 99
10/13/22 - 3:11 PM
7mbxrtvwpzsb
6.77 -- 10.0 10
10/13/22 - 9:56 AM
qtfr28dtynfh
14.7 -- 12.7
10/1/22 - 9:06 AM
xtcz9byqrmkp
41 -- 32 10
10/1/22 - 11:45 AM
nmxykpph2rgz
25 -- 32 8
10/1/22 - 6:42 PM
9yz5h6qbvqgv
24 -- 28 10
10/1/22 - 8:30 PM
vf9gsggwpt2x
19.5 -- 15.0 90
10/1/22 - 11:16 PM
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29 -- 30 10
We got called yesterday evening again because it still was not fixed, and today we got called again that the only next solution is that a vodafone technician comes by and checks our router and if he can't find anything wrong with it that we have to pay his hours that he spends with us which is absurd to me when we have consistant problems at consistant times at every single day. I hope the problems can be solved by this post and hope to get a reply for fixing the problem.
- Karim
