Very low speed

[Artjom]

Good day,

I have a problem with my internet - extremely low speed. My tariff is Red internet & phone Young 200. My internet speed must be 200 Mbps. But i have the speed from 1Mbps-15Mbps. 

Edit: @Artjom thread moved to right board

[SebastianSe]

Hello Artjom,

I would like to help you.

Please tell me, if the speed is that low all the time or only sporadically. Are you connected via cable or wifi?

Kind regards,

Sebastian

[Artjom]

Hello Sebastian, 

I'm connected through Wi-Fi and Cable and i have the same speed for the both types of connection.

Speed, almost all the time, is low

[Tobias]

Hi @Artjom,

i would like to check your connection, could you send me please your customerdata (customernumber, your name and your adress) via private message?

Thanks & regards

Tobias

[Tobias]

Hey @Artjom,

thanks for your message - well, i would like to send you a technician because your modem got some problems - could you please send me a mobilenumber where the technician could reach you?

Thanks & regards

Tobias

[Artjom]

Yes, sure. I've sent private message with my phone

[pRo-Marco · Accepted solution]

Hi Artjom,

the technician is assigned and will call you to make an appointment. Please contact us again and let us know if everything worked out.

Kind regards

Marco

[Artjom]

The technician visited me and solved the problem. Many thanks!