Upload problems with Kabel 1000. Started a few days ago.

[CezarSampaio]

Hello, sorry for writing this in English, my German is still not good.

I recently hired a new service, the Kabel 1000, which I was expecting to receive 1000Mbs Download and 50Mbs Upload.

I barely receive 400-500 for Download and 4-5Mbs for Upload. 

I use upload almost every day and that is why I moved from 250Mbs to 1000Mbs.

I have a high-end desktop PC and I use an ethernet cable, not Wifi. I thought the problem was the PC so I formatted it and I had the same result. 

My apartment is very new, so the infrastructure is also good.

What else could be the problem?

Some results:

[Tobias]

Hey

I can take a look at the connection 🙂 Will you send me your customer data (customer number, name, address and date of birth of the contract holder) via a private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[CezarSampaio]

Just sent you! Thanks!

[Tobias]

Hey,

thanks for the data, in that case we need our device to check the complete connection. Could you use it and tell me something? Please take care, it takes a while to get some data.. 🙂

Regards

Tobias

[CezarSampaio]

Hi Tobias,

What you mean by your device? The "Vodafone Station"? I recently purchased a Fritzbox 6660 Cable in the hope to fix the problem but it still persists. 

Inside the modem, I can see this information: Cable connected ↓ 1150 Mbit/s↑ 56,7 Mbit/s

Apparently, I'm receiving the full plan connection. I brought my desktop high-end PC to connect directly to the modem (Fritzbox), so I can eliminate any wiring, but I barely reached 8 Mb/s upload, even connecting directly to the router. My ethernet cable is CAT6, on both edges.

The most important speed for me is the upload, I'm reaching 3 MB/s at this moment. Download is fine.

Is there any kind of upload quota or is "unlimited"?

[CezarSampaio]

I'm currently using the Vodafone Station. So you can finish your tests and collect any data you need 🙂

[Tobias]

Hey,

yeah, i mean the station. The problem for me is; i cant see any data for now, we have to wait a few days to get some further data.. , i can check it after the weekend, theres probably something faulty in some upstreams.

Regards

Tobias

[CezarSampaio]

Hi Tobias, did you any chance to take a look at it? I do game live streaming but with my upload barely reaching 3mbps, 5mbps, it's simply impossible to do it.

I upgraded my plan to gigabit just to not have problems with upload bandwidth,

Thanks!

[Tobias]

Hey,

thanks for the data - i checked it. The main problem is now, we got a loa problem on your upstreams. So unfortunately we have to wait here until the problem is fixed, our colleagues are processing it. I have placed an order and activated the SMS info.

Regards

Tobias

[CezarSampaio]

Got it.. Thanks for helping me! Even in English 🙂

Would you have any estimation?